Timothy Carlos Gooden
6246 Windham Hill Run | Alexandria, VA 22315 | (240) 515-1915 | cgooden01@yahoo.com
Security Clearance: TS/SCI w/CI Polygraph
Experience Summary
Accomplished System Administrator/Engineer with over 20 years of IT-related experience. Expert in Windows Server 2003/2008
administration of networks larger than 1000 clients, printers, and servers across multiple networks. Well-versed at ground-up
communications and computer requirements engineering, procurement, and implementation across all multi-platform environments
existing on physical and virtual networking layers. Proven ability to create and deliver solutions tied to business growth,
organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing
systems, projects and teams in a range of IT environments. Retired from US Air Force after 20 years.
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F AECOM — IT Operations Manager
Employment History
ederal Trade Commission
03/15 – Present
- Lead a 30 person Data Center and Network Team providing IT Support Services to the FTC in Washington, DC and at eight regional
offices around the US.
- Serves as the technical and communication liaison to and from stakeholders on all FTC government mandated initiatives, procurements,
installation and lifecycle maintenance of IT hardware and software (including servers, networking equipment, OS and software)
- Perform as the Project manager leading and participating and primary point of contact for analysis, solution identification, development,
and communication of technology standards and best practices to ensure stable and resilient support
- Responsible for the monitoring and analysis of the FTC enterprise consisting of virtualization, networking, security, storage, legal and
security applications, database troubleshooting, script writing, and troubleshooting inefficiencies across the entire spectrum
- Monitors security compliance in accordance with DHS, DISA STIG standards, policies and procedures via the use of Group Polices
- Provides escalated Tier III technical support across the enterprise on all aspects of services provided, performing complex
software/hardware troubleshooting, patches, and re-installation in cooperation with Enterprise Help Desk and in accordance with
established SLAs.
- Personally leads the efforts to: Upgrade the FTC to MS 2012; replace 4 RSA devices: Upgrade security by limiting and tracking privileged
user accounts; instituted a Contractor Internal Training Program.
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- Manage operation center staff, preparing work schedules and assigning specific duties relating to projects among 12 operational teams
- Determines staffing requirements, interview, recommend hiring and oversee new employees indoctrination and personnel processes
- Conduct meetings with team leads, engineers and federal employees. Review/approve project plans and resolve security incident tickets,
remediation objectives, POAMs, reporting root cause analysis and After Action Reporting on service outages, ensuring all contractor
adhere to policies and procedures and Statements of Work
F Softworld — Sr. Microsoft Engineer/Solar Winds Administrator
ederal Trade Commission
11/14 – 03/15
- Led the efforts to install and configure Solar Winds Network Management System serving as the Administrator/Engineer; responsible for
performing day-to-day administration of Solar Winds Orion Applications and associated modules and providing technical support to ensure
monitoring performance
- Developed documentation and configuration changes on all nodes/applications on the network; contributing to successful troubleshooting
efforts for incidents in the data environment
- Technical expert in the documentation, trends, correlations within the Orion Solar Winds and Log and Event Manger to fulfill critical
Contract Deficiency Report governing Infrastructure Performance, Auditing, Reporting, Suppression and Continuous Monitoring
- Maintain implement security postures within the Windows environment, staged on the VMware architecture and physical machine, create
scripts for monitoring as well as resolve Critical Tickets relating to windows server security policies and baseline
- Provide support, design, implementation and monitoring of Network management systems used by the customer
- PowerShell scripter for the windows environment to retrieve pertinent data for troubleshooting; accurately documenting the environment
and manage systems across the network, finding inconsistency and correcting them on the spot
De XLA, Inc — Systems Engineer
01/pt. of Homeland Security
14 – 11/14
- Served as Lead MS Windows Engineer for Electronic Surveillance Investigation capabilities for Department of Homeland Security
Investigations Section maintaining the National Tracking Program Servers and network devices
- Responsible for System Accreditation, remediation of POA&M items, Security Scans, documentations and submittal of waivers
- Recommend technical solutions for high availability programs to include design and construction of hardware requirements, testing and
implementation for production servers and backup site architecture
- Maintains, implement security postures, backup and mitigate all Operation System and Applications errors relating to the Call Intercept
program for standard data input into a variety of platforms and Standard ICE Summons and Subpoena System
- Ensure Information Security managers are equipped with all tools for audit/active monitoring of high availability systems
- Maintains and test backup and recovery of systems spanning across the continental US in support of field agents on missions
O SAIC, Intl. — Senior Systems Administrator/Engineer
06/ffice of Naval Intelligence
12 – 01/14
- Led the VMware architecture for virtual environments; creating/deploying servers, maintaining clusters,
- development/production domains, HA services and application connecting across SANs and Red Hat Servers
- Unix Administrator for DoDISS trusted thin client, developing scripts to maintain user accounts, report on service
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- Enterprise Administrator for Windows 2003/Windows 2008 Domains, developing GPO, reporting trend analysis,
- customizing error logs for quick practices, solving memory leaks and network bottlenecks
- Engineers complex data/media recoverability through using Symantec Backup and storage solutions and NETAPS
- Test and Security Accredited new Trusted Gateway Solutions across multiple domains using Windows Terminal
- Servers, Unix Gateways and Red Hat Border Servers
- Creates documentation of all process flows of information through the use of every technology ensuring all administrators, and engineers
have up to date information
errors, audit, and session servers
A SOSI, Intl. — Senior Systems Engineer
09/FRICOM/G2
10 – 06/12
- Provides senior-level system administration and technical engineering advice related to US Army Africa’s intelligence IT infrastructure
including the Joint Worldwide Intelligence Communication System (JWICS)
- Collects and reviews system data for capacity and planning purposes- analyzes capacity data and develops capacity plans for appropriate
level enterprise-wide system
- Senior engineer and project lead for numerous USARAF G2 enterprise IT projects including Directory Services, identifying and correcting
security violations, drafting security documentation and change request
- Manages, configures and troubleshoots Active Directory, Window Server related issues, security patching/ remediation, GPO templates,
account creation, DISA STIG and baseline images of all systems
- Supports complex data/media recoverability through system backups and database archive operations; plans, coordinates and directs
appropriate level data refresh strategies
- Manages VM Ware Virtual Storage, Servers, Clients, DHCP, DNS, and sub netting
66 General Dynamics — Senior Systems Administrator
th Military Intelligence
12/08 – 09/10
- Provide system administration and Tier II and III assistance for multi-classification systems in support of Department of Defense personnel
and Intelligence networks
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Install, configure, and integrate multiple Operating Systems, applications, develop shell scripts, isolate problems, perform predictive failure
and trend analysis, and resolve hardware and software malfunctions Senior engineer and project lead for numerous USARAF G2
enterprise IT projects including Directory Services, identifying and correcting security violations, drafting security documentation and
change request
- Responsible for SharePoint Server Farm configuration, troubleshooting, authentication across multiple domain and monitoring all issues
related to server, networking ,web part implementations, and database administration
- Manages and maintain Active Directory client and server side workstations, managing security vulnerabilities and the remediation process
via WSUS servers and retina scanning
Install, maintain, administer and support numerous operating systems and applications including Windows Vista, Windows XP, Office
2007, Windows 2003/2008 Server, SharePoint (MOSS 2007), Exchange 2003
- Responsible for developing Project Management Principles for local and enterprise information systems
66 CACI —Systems Engineer
01/08 – 12/08
th Military Intelligence
- Tier Level II and III for desktop support covering the entire European Theater
- Lead Administrator for Symantec Enterprise Vault Storage- re-commissioned 90-day inoperable Mail Server Store and Vault server with
no training in minimal time on 2 separate networks
Implements GPO, scripting from domain controllers, active directory and local servers to resolve and streamline OS and software related
issues and problems resulting from vendor patches and fixes
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- Maintains server and switch/router connectivity on mission critical systems supporting AFRICOM by replacing outdated switches,
implementing UPS management, patch panel cable management
- Server Manager- built 5 different servers going to 2 geographically separated locations for organization merger and network links for new
structure of file, print, and DHCP Servers
- Primary Active Directory, DNS, DHCP, and Systems Integration Planning Team Lead on 3 different networks, ensuring connectivity,
permissions and delegations were propagated to over 1500 objects
- Responsible for the operation, administration, and security of servers and network devices; developing and monitoring local systems
policies and standards
M United States Air Force – Wireless Engineer
ilitary Intelligence/Gen 5 Project
06/07- 01/08
- Lead wireless engineer for Aruba Wireless Mobility Driven Controller and Juniper Radius Servers for 2nd Generation Wireless Installation
for an over $11 million dollar project
- Configured 5 controllers and 2 radius servers communicating between 122 buildings with over 330 access points, handling authentication
and deploying Harris’ Sec Net WLAN for Secure Internet Protocol Routed networks and a centrally-managed Intrusion Detection System
for maximum security
- Executed end-to-end continuity testing, isolating point to point failures and network inefficiencies of all access points terminating at
controllers for redundancy and fail over
- Conducted radio propagation modeling and prediction, interference analysis, frequency coordination and determination of network access
point and intrusion detections system
- Closed out site after test completion, correcting system problems, networking issues, configuration changes and troubleshooting of
installed equipment
M United States Air Force – Network/Systems Administrator
ilitary Intelligence
09/04- 06/07
- Directed Systems Administration/Help Desk Operations for three separate networks
- Spearheaded network fiber path diagram project; labeled and pulled 200 fiber paths, 50% error rate reduction
- Ensured every systems as the Information Systems Security Officer, on three separate networks were 100% compliant, met all standards
during security inspections and normal day-to-day operations; received an “Excellent” Information Security rating
- Responsible for all preventive systems security compromises, containment, proper documentation and liaison between organization, base
wing information assurance officer, security forces and network control center
- Corrected faulty network switch configurations; resolved port loss errors; saved $2.5K in repairs
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Instituted contingency plan for network storage systems, backups, and structure of data
- Designed and coded the Kaiserslautern Community Human Resources Office on-line website, enabled users to log on, register, fill out online
applications over the web, eliminating paper products and increasing application time by 60%,tracking all users and application status
with reports
- Designed and implemented databases kiosks for the 435th Services Squadron for all fitness training and classes offered throughout base
facilities, marketing all classes and information by creating graphics displayed on plasma screens throughout 3 facilities, significantly
contributed to earning of 5-star fitness facility of excellence award
H United States Air Force – Mgr., Executive Services Operations
08/Q Air Intelligence Agency
01- 09/04
- Managed communication-computer planning, acquisition and distribution of organization computer hardware and software of over $300k,
ensuring all tempest requirements were met and exceeded over a unified security policy
- Maintained security site certification and accreditations for National Security Agency’s users
- Designs, develops, documents, implements systems administration/help desk operations while deployed to over 1100 systems for Joint
Expeditionary Force Experiment for the predator unmanned surveillance aircraft
- Expanded 3-year communication upgrade plan for executive offices by researching new emerging technologies, consulting on software
security vulnerabilities; worked actively with Dell, Microsoft, Gateway, and GSA to procure IT requirements
- Ensured all organization systems in compliance with integrated desktop standards, resulting in successful systems accreditation and
security implementation
- Configured and troubleshot headquarters’ commander remote secure access laptop; ensured uninterrupted connectivity and allowed for
secure access to classified material world-wide
- Developed and tested contingency plans, documented emergency response, backup operations/external location and post-disaster
recovery procedures
- Hand-picked to assist agency’s commander on contingency site survey for expert insight in physical and communication security;
successfully completed first-ever developed plan
- One of only 2 holders of the "N" prefix identifier in the communication and information manager career field certifying him as an Air Force
certified system administrator
- With the outbreak of a malicious network virus, ensured through rigorous software updates, and network isolation, all systems within the
organization were inoculated and no user data lost—saved 200 man-hours of software re-installation
- Director for systems administration; executing training and certified over 280 personnel
MUnited States Air Force – Network/Data Comm Analysts
02ilitary Intelligence
/98- 08/01
- Detected and corrected classification errors on INTEL Link Server housed at NSA that would have caused grave damage security at
national level; within 5 minutes of verification, locked folders; successfully prevented serious security violation
- Handpicked by Chief, DoD Special Representatives, developed the first-ever Joint Intelligence working group database for the G-8
summit--utilized by FBI, OSI, and U.S. Secret Service
- Created program that allowed all agencies to store and track and share information about all known terrorist groups world-wide--used to
protect President of the US and foreign dignitaries
- Rewrote critical coding and debugged crashed centralized personnel records database for personnel office, database benchmarked
throughout command and the Air Force; eliminating countless of man-hours and made now; paperless
- Built extensive visual basic driven database for financial manager, tracking over 1220 budget items; benchmarked throughout agency,
received first ever Outstanding rating by inspection team
- Developed and instructed Systems Administration course for organization technicians; outpaced base program by 90 days, saved over
$30,000 in temporary duty cost by training them locally
39 United States Air Force – Logistics Plan Administrator
th Logistics Support Squadron
03/95-02/98
- Developed the Logistics Readiness Center automated Battle Staff Directive distribution system; critical response time reduced from
45 minutes to 5 minutes
- Compiled closure packages of 230 pages within 3 days to present to Turkish officials
M United States Air Force – Network/Data Comm Analysts
03ilitary Intelligence
/94- 03/95
- Hand-picked for his technical expertise, adaptability, and ability to perform in stressful situations to support the multi-service ULCHI
FOCUS LENS Exercise 94; creating automated templates of data flow, improving processes by 50%
- Created database program for the Aircraft Control tower, replacing the existing program—improved and simplified the inputting of
pertinent aircraft information
- Created several inventory databases for two geographically separated unit closures
- Compiled inventories for both serviceable and un serviceable equipment worth over $4 million which was used in negotiations
between the United States and Turkish governments
- Administered training plan for system administration with the transitions from Microsoft Mail to Outlook on classified network;
allowed technicians to eliminate backlogged tickets in 3 days
11/ United States Air Force – Computer Operator
91 – 03/94
- Provided in-house training agenda within Orderly Room to ensure continuity and to broaden personnel knowledge of various
programs--with his in-depth knowledge of computer programs, assisted training Orderly Room personnel on software programs and
capabilities
- Work center Operations Security and Terminal Area Security Monitor, ensured zero findings during security inspections throughout
work centers and briefed unit members on aggressive measures to prevent disclosures
- Selected as a member of a Process Action Team, revamped 5 key processes within orderly room; greatly improving suspense
reporting to command military personnel flight
- Selected for his technical expertise and ability to function in stressful situations to work as the Information Manager for the 43d
Support Group Commander for 7 weeks--flawlessly completed all work necessary to purchase the proper computer equipment and
a fax machine for the Support Group, demonstrated a strong ability to identify, analyze, and solve problems
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Education & Training
Degree: (AA) Major: System Technology Granting Institution: UMD Year:
Certifications:
MCITP, Enterprise Administrator, 2008,Professional ID: 7396772, May 2010
MCITP, Enterprise Desktop Administrator Windows 7, Professional ID: 7396772, Mar 2011
MCITP, Server Administrator 2008, Professional ID: 7396772, Mar 2010
MCTS, 2007 SharePoint Configuration, Microsoft Certified Professional ID: 7396772, Mar 2010
Security+ CE. COMP001007273535, Oct 2014
ITIL V3.0 Foundation, 353337249, Aug 2009
References available upon request
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TBC: 2017 (BA)